Delivery & Returns

Delivery Information

Standard UK Mainland delivery is FREE for all orders over £40.

Most products are delivered within 7 working days of placing your order. If you need a more accurate estimate, please do not hesitate to contact us. Our courier is DPD Local.

UK Mainland items under £40 carry a £4.95 courier charge.

UK Mainland Saturday morning delivery is £25.00. If you require this service please call us on 0161 904 8872. 

UK Non-Mainland includes the Scottish Highlands, Inner and Outer Hebrides, Northern Ireland, Isle of Man, Isle of Wight, Isles of Scilly, Orkney Islands, Shetland Islands and the Channel Islands. Items delivered here carry a £12.95 courier charge.

How will I know when to expect my delivery?

We will email you with a delivery tracking number once your order is dispatched to you so you can track the progress of your delivery.

What if I miss the delivery?

If you miss the first delivery attempt DPD Local will leave a card to allow you to rearrange delivery for another day.

If I am not going to be available can the order be left with a neighbour?

Yes, our couriers may try to deliver your order to a neighbour if you are not at home. If you do not want your order left with a neighbour, please email or call us before we dispatch your order.

Can my order be left in my porch, shed, garage etc.?

Our couriers require your order to be signed for on delivery. They will only leave your order without a signature if you email us to say you will take full responsibility should the goods go missing or become damaged as a result.

What if the package appears damaged on delivery?

If you can, please check the goods are ok before signing. If this is not possible, please sign as ?unchecked - package damaged? and let us know if there is a problem as soon as you can inspect the products.

Fitting your light

We recommend you use a qualified electrician to fit lights where necessary but not to book them until you have received and checked the order is correct and undamaged. We cannot be responsible for any charges from contractors should you order be delayed.

 

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